Ever since EVA Air was first established, safety assurance has always been the most important core value, stemming from their thorough belief in "No Safety, No Service." Hence, EVA launched the "C+ Travel - Safe Travel" plan to ensure passengers’ safety at each stage of the journey, from pre-flight preparation, flight departure and the on-board experience, to arrival at destination.
EVA continue exploring new methods that will add on to passengers’ conveniences while adapting top-quality travelling experiences to meet health safety needs, such as “Passenger Health Declaration” digital form, digital passports, biometric boarding, and fleet upgrade.
As more vaccinations are provided around the globe, Covid-19 vaccination credentials and PCR test results are becoming travel necessities while digital health verification platforms are the new tools of convenience. After Affinidi and AOKpass App, EVA is working with International Air Transport Association (IATA) to pilot IATA Travel Pass program for passengers travelling on Paris-Taipei. The app will streamline airport COVID-19 prevention measures and reduce unnecessary person-to-person contacts for passengers.
Passengers will get a QR code for PCR test result to save into IATA Travel Pass App after tested at designated hospital. EVA airport staff can then scan the QR code and quickly determine authenticity of test results upon passenger check-ins. Taiwan current policy requires passengers to also have paper copies of PCR test results for additional verification airport authorities.
These rigorous COVID-19 prevention standards led EVA become the only airline in Taiwan awarded with “7-star Covid-19 Epidemic Prevention” and “World’s Top Twenty Covid-19 Compliant Airlines” by AirlineRatings. Furthermore, World Travel & Tourism Council (WTTC) certified EVA with a SafeTravels stamp, to recognize EVA as an official member of the international safe travel reception service chain.
In the current pandemic period, EVA still serves certain routes to cater passengers’ needs, including Malaysia–Taiwan flight. Just a quick transit via Taipei, EVA connects passengers to the world, especially America and Canada. For a pleasant travelling experience, passengers are advised to always stay tuned always to the countries’ border restrictions.